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Return, Refund and Cancellation Policy

1. If You receive a damaged / defective Product or a Product that does not comply with the specifications as per your original order, please get in touch with the customer service at the call centre

2. Upon receiving Your complaint, ‘COMPANY’ shall verify the authenticity and the nature of the complaint and if the ‘COMPANY’ is convinced that the complaint is genuine, ‘IT’ will initiate the replacement. If the complaint is frivolous or baseless, the ‘COMPANY’ reserves the right to take legal actions against You and You will be solely liable for all costs incurred by the ‘COMPANY’ in this regard.

3. In order to return any Products, You are required to comply with the below mentioned conditions, viz:

  • Please notify UNICOS INDIA LIMITED of receipt of a damaged/ defective product/service within 24-hours of delivery to You. If You are unable to do so within 48-hours, the ‘COMPANY’ shall not be held liable for the failure to replace the order*.
  • Products should be unused*.
  • The ‘COMPANY’ will arrange pick-up of the damaged/defective Product on its own or through its own logistics partner. If the ‘COMPANY’ is unable to do so, it will notify You regarding the same and You will be required to dispatch the product using a reputed courier in Your respective area within one (1) day from receipt of such notice. Courier freight charges will be reimbursed in such form as is determined by the logistics team upon prior consultation with the ‘COMPANY’;
  • Products should be returned in their original packaging along with the original price tags, labels, barcodes, user manual, warranty card and invoices etc.;
  • It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of products during transit;
  • The returned Products are subject to verification and checks by the ‘COMPANY’ in order to determine the legitimacy of the complaint/ return. If the claim is not legitimate, you will be required to bear the shipping costs for the product.

* These conditions will not apply to Products where the defects could not, using reasonable diligence, have been discovered, at the time of delivery.

4. If a Product returned is duly accepted by the ‘COMPANY’, the value of such Product, as originally paid by You will be refunded to You. Refund will be processed based on the mode of payment and the ‘COMPANY’ or the approved payment gateway will credit Your refunds directly into Your debit/credit card or online accounts or provide You with a cheque in this regard. Refunds will be subject to the following:

  • Orders paid online will be refunded within 7-21 working days through the online account or via cheque, depending on the then current circumstances as determined by the ‘COMPANY’;
  • For Cash on Delivery payments, You will be provided with a refund cheque in same name as mentioned while billing.
  • If the Product can be repaired by the service centre, ‘COMPANY’ will get the same repaired and send it back to You.
  • A promo code, once used shall not be refunded in case of cancellation of order either by customer or ‘COMPANY’.

Shipping, Delivery and Cancellation

Cancellations will be considered only if the request is made within 24 hrs of placing an order.

No cancellations are entertained for those products that the ‘COMPANY’ has sold within special offers or discounts. These are limited occasion offers and therefore cancellations are not possible.

The ‘COMPANY’ does not accept cancelation just for not liking the product. However refund/replacement can be made if the customer establishes that the quality of product delivered is not in accordance with the specifications mentioned in the website.